Start in the board for the tool you are using.Before posting, check the tool's on-screen instructions and search its forum board for the same issue. If you still need help, include:
- The tool name
- The page, feature, or step involved
- What you expected to happen
- What actually happened, including the exact error text when useful
- Your browser and device
- Clear steps that reproduce the problem
A screenshot can help, but remove personal or confidential information first. Never post passwords, access links, private records, employee or customer data, protected client information, confidential prices, or vendor terms.
The Illinois Food Access Map and Store Walk are publicly accessible. The Pricing Tool and Store Scheduling may require an authorized account.